Terms of service

Last Updated: [DATE]

1. Seller Information

This website is operated by PetXtra.

Business Name: [YOUR COMPANY NAME]

Registered Address: [ADDRESS]

VAT Number: [VAT NUMBER]

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

These Terms of Service govern all purchases made through the PetXtra online store.

2. Acceptance of Terms

By accessing this website and placing an order, you agree to be bound by these Terms of Service.

3. Products

PetXtra sells pet-related products and accessories.

Product descriptions, images, and specifications are provided for informational purposes. Minor variations may occur between displayed images and actual products.

4. Prices and Payments

All prices are displayed in Euro (€) and include VAT where applicable.

Payment methods may include:

- Credit/Debit Cards

- PayPal

- Shopify Payments

- Other payment methods shown at checkout

PetXtra reserves the right to change prices without prior notice.

5. Order Acceptance

An order is considered accepted only after confirmation is sent by email.

PetXtra reserves the right to refuse or cancel orders in cases of:

- Product unavailability

- Pricing errors

- Suspected fraud

- Incorrect customer information

6. Shipping and Delivery

Orders are processed within the timeframes indicated on the website.

Delivery times are estimates and may vary depending on destination, carrier delays, customs procedures, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

7. Right of Withdrawal (EU Consumers)

Consumers residing in the European Union have the right to withdraw from their purchase within 14 days of receiving the goods without providing any reason.

To exercise this right, customers must contact:

Email: [EMAIL ADDRESS]

Returned products must:

- Be unused

- Be in original packaging

- Include all accessories and documentation

Refunds will be issued after inspection of returned items.

The right of withdrawal may not apply to products excluded by applicable law, including personalized items or sealed products opened after delivery where health or hygiene considerations apply.

8. Refunds

Approved refunds will be processed using the original payment method.

Refund processing times may vary depending on payment provider policies.

9. Defective or Damaged Products

If a product arrives damaged or defective, customers should contact PetXtra within 48 hours of delivery and provide photographic evidence.

Consumers are entitled to remedies available under applicable consumer protection laws.

10. Intellectual Property

All content on this website, including logos, graphics, text, images, and designs, is the property of PetXtra or its licensors.

Unauthorized use is prohibited.

11. Limitation of Liability

To the maximum extent permitted by law, PetXtra shall not be liable for indirect, incidental, or consequential damages arising from the use of the website or purchased products.

Nothing in these Terms limits rights granted to consumers under applicable law.

12. Privacy

Personal data is processed according to our Privacy Policy and applicable GDPR regulations.

13. Governing Law

These Terms are governed by Italian law.

Any disputes shall be subject to the jurisdiction required by applicable consumer protection legislation.

14. Contact Information

For questions regarding these Terms:

Email: [EMAIL ADDRESS]

Business Name: [YOUR COMPANY NAME]