Shipping policy
SHIPPING POLICY – PETXTRA
Last Updated: [DATE]
Thank you for shopping with PetXtra. This Shipping Policy explains how we process and deliver orders placed through our online store.
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
During periods of high demand, processing times may be extended.
2. Shipping Destinations
PetXtra currently ships to:
- Italy
- European Union countries
- Selected international destinations
If your country is not available at checkout, please contact us before placing an order.
3. Delivery Times
Estimated delivery times:
Italy
5–12 business days
European Union
7–15 business days
International Orders
10–25 business days
Delivery times are estimates only and may vary due to:
- Customs procedures
- Carrier delays
- Weather conditions
- High shipping volumes
- Public holidays
4. Shipping Costs
Shipping costs are displayed during checkout before payment is completed.
From time to time, PetXtra may offer free shipping promotions.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.
Tracking updates may take several days to appear after shipment.
6. Multiple Packages
Because we work with multiple suppliers and fulfillment partners, items from the same order may be shipped separately.
You may therefore receive multiple packages on different dates.
7. Customs, Duties and Taxes
For orders shipped outside the European Union, customs duties, import taxes, and other local fees may apply.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
PetXtra is not responsible for delays or delivery failures resulting from incorrect or incomplete addresses provided by the customer.
Additional shipping charges may apply if a package must be re-shipped.
9. Lost Packages
If your package appears to be lost in transit, please contact us at:
Email: [YOUR EMAIL ADDRESS]
We will work with the shipping carrier to investigate the issue and provide assistance where possible.
10. Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will review the case and provide an appropriate solution.
11. Delayed Deliveries
While we strive to meet estimated delivery times, delays can occasionally occur due to circumstances beyond our control.
PetXtra cannot guarantee delivery dates and shall not be liable for delays caused by shipping carriers, customs authorities, or force majeure events.
12. Contact Us
For any shipping-related questions, please contact:
PetXtra
Email: [YOUR EMAIL ADDRESS]
Business Address: [YOUR BUSINESS ADDRESS]